Frequently Asked Questions

Reservations & Payment

Do I need to pay a deposit?
Yes — a refundable security deposit is required when you reserve equipment. This holds your spot and protects against damages.

When is payment due?
The deposit is paid upfront at checkout. Rental fees can be paid at the same time or at pickup.

Pickup & Returns

What if I’m late returning equipment?
Late returns may result in extra charges. Please communicate with us if you’re running behind.

Equipment Care

Do I need to refuel the equipment?
Yes — please return it with the correct fuel, fresh and clean. Using the wrong fuel or neglecting fuel care can cause serious damage.

Do I need to clean the equipment before returning it?
Yes — equipment must be returned reasonably clean. A $50 cleaning fee (or actual cost, whichever is higher) may apply if returned dirty.

What happens if something breaks or doesn’t work?
If normal wear-and-tear causes an issue, we’ll take care of it. If equipment is damaged due to misuse, the renter is responsible for repair or replacement.

Other Questions

Do you require insurance?
No separate insurance policy is required, but renters are responsible for safe use, transportation, and storage of equipment.

Can I let someone else use the equipment?
No — only the renter who signed the agreement is permitted to operate or transport the equipment.

Do you offer other services besides rentals?
Yes! As we grow, we’ll be adding services like snow plowing and more. Keep an eye out or ask us directly.

📌 Still have a question?
Contact us - we’ll get right back to you!